Booking Policy

Booking & Event Policy

This policy applies to all October House Co. events and experiences, including private paint parties, workshops, pop-up events, and future creative offerings.

 

 

Booking & Payment

  • Full payment is required at the time of booking or registration

  • All bookings and event registrations are non-refundable

  • Your spot is secured only once payment is received

Due to the custom nature of our projects, materials are prepared specifically for each registered guest.

 

 

Communication Policy

To ensure clarity and proper documentation, all event communication will be handled via email.

This allows us to:

  • Maintain accurate records of event details

  • Confirm information efficiently

  • Ensure nothing is missed or miscommunicated

Once registered or booked, hosts can expect:

  • An initial confirmation and check-in email within 48 hours

  • Ongoing communication and reminders sent weekly leading up to the event

Day-of communication via phone is used only if necessary for access, setup coordination, or time-sensitive updates.

Please ensure the email address provided at checkout is correct and regularly monitored. October House Co. is not responsible for missed information due to incorrect email addresses or messages filtered to spam.

 

 

Attendee Information Requirement

To ensure a smooth and personalized experience, the full name of each attendee is required prior to the event.

Attendee names allow us to:

  • Cut, trace, or prep projects accurately

  • Bundle materials per person

  • Ensure an organized and efficient setup

If attendee names are not submitted by the requested deadline, preparation may be delayed or limited to generic kits.

 

 

Rescheduling Policy

We understand that schedules can change.

  • One (1) reschedule is permitted with at least 14 days’ notice

  • Rescheduled events are subject to availability

  • Requests made within less than 14 days of the scheduled event may require a new booking fee or full rebooking

Rescheduling requests must be submitted in writing.

 

 

Cancellations & Refunds

Because materials are custom-prepared in advance:

  • All bookings and registrations are non-refundable

  • No refunds or credits are issued for cancellations or no-shows

This policy applies regardless of reason, including scheduling conflicts or last-minute changes.

 

 

Missed Event Policy

If you are unable to attend an event you registered for:

  • Your project still belongs to you

  • We are happy to package your materials as a Take & Make kit

  • Kits may be picked up locally or shipped at the guest’s expense

Due to the custom preparation involved, missed events do not qualify for refunds or transfers.

 

 

Emergencies & Extenuating Circumstances

We recognize that true emergencies happen.

If an emergency prevents attendance, please reach out as soon as possible. While refunds cannot be guaranteed, we will always do our best to offer a reasonable alternative, such as:

  • A Take & Make kit

  • A one-time courtesy reschedule (availability permitting)

Compassion is part of our business — consistency is too.

 

 

Why This Policy Exists

October House Co. projects are custom-created for each guest.

Once you register:

  • Materials are cut, traced, or prepared specifically for your project

  • Supplies are allocated and bundled in advance

  • Time, materials, and creative labor are invested before the event begins

This policy allows us to:

  • Deliver a high-quality, organized experience

  • Respect the time and resources required to prepare each project

  • Continue offering thoughtful, well-prepared creative events

 

 

Final Notes

October House Co. reserves the right to adjust policies seasonally or as offerings expand. Any changes will be clearly communicated at the time of booking.