Refund policy

Returns, Exchanges & Store Credit Policy

Because October House Co. products and experiences are handcrafted and often prepared specifically for each customer, we want to be clear and upfront about what we can (and cannot) offer.

Quick Summary

  • No refunds (we offer exchanges or store credit when eligible)

  • Custom + personalized items are final sale

  • Workshops / events / parties are non-refundable (Take & Make option available)

 

 

Returns & Eligibility

We accept return requests for ready-made, non-custom physical items that meet the criteria below.

To be eligible:

  • Request must be made within 5 days of delivery (based on carrier marked delivery date)

  • Item must be unused, unworn, unwashed, and in original packaging

  • Proof of purchase is required

To request a return/exchange, email hello@octoberhouseco.com.

Returns are shipped to:
October House Co.
PO Box 102
Hartville, OH 44632

Items returned without prior authorization may not be accepted.

 

 

Exchanges & Store Credit

October House Co. does not issue refunds. If your return is approved, we will offer:

  • An exchange (when inventory is available), or

  • Store credit (issued via code or shop credit)

Store credit does not expire unless otherwise stated.

Shipping fees are non-refundable. Return shipping responsibility will be confirmed during the return approval process.

 

 

Custom & Personalized Orders

All custom, personalized, or made-to-order items are final sale and are not eligible for return, exchange, or store credit.

This includes (but not limited to):

  • Custom home designs

  • Personalized name/date items

  • Custom text layouts

  • Any item created or modified specifically for your request

Once design work begins or production starts, the order cannot be canceled.

 

 

Workshops, Events & Private Parties

All event registrations and party bookings are non-refundable, because materials are cut, traced, and prepared in advance for each guest.

If you are unable to attend:

  • Your project will be packaged as a Take & Make Kit

  • Kits may be picked up locally or shipped at the customer’s expense

 

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 3 days of delivery.

Email hello@octoberhouseco.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging (if relevant)

We’ll make it right — which may include a replacement, repair, or another solution based on availability.

 

 

Non-Returnable Items

The following are not eligible for return, exchange, or store credit:

  • Custom or personalized items

  • Event registrations and bookings

  • Digital downloads (if/when offered)

  • Gift cards

  • Final sale items

 

 

Why This Policy Exists

October House Co. items aren’t mass-produced. Many pieces require custom preparation, and all products are packaged with care in small batches. This policy allows us to:

  • Keep quality high

  • Ensure fairness across customers

  • Protect the time and materials invested into each order

If you have questions before purchasing, please email us — we’re always happy to help you choose the right fit.